Refund policy

Last updated: May 4, 2026

At Play making Club, every jersey is custom-made on demand and crafted with care to bring your favorite team and player home. Because of this made-to-order process, we do not accept returns or offer refunds for change of mind, incorrect size selection, or general dissatisfaction.

We strongly encourage you to review the size guide on each product page and reach out to us before placing your order if you have any questions. Our team is happy to help you choose the right size and fit.

When we will replace or refund

While we don't accept change-of-mind returns, we stand fully behind the quality of every jersey we ship. We will issue a free replacement or refund in the following cases:

  1. Wrong product received - If you receive a jersey that does not match what you ordered (wrong team, wrong player, wrong size from what you selected, wrong kit type), we will send you the correct product at no additional cost.
  2. Manufacturing defect - If the jersey arrives with visible defects in stitching, printing, or fabric, we will replace it free of charge.
  3. Damaged in transit - If the package arrives damaged or the product is damaged during shipping, we will replace it.

How to claim a replacement

To be eligible for a replacement under the cases above, you must:

  1. Record an unboxing video of the package being opened. This is mandatory — claims without an unboxing video cannot be processed.
  2. Email us at help@playmaking.club within 48 hours of delivery, including:
    1. Your order number
    2. Clear photos of the issue
    3. The unboxing video
    4. A short description of the problem
  3. We will respond within 2 business days with next steps. Approved replacements are dispatched within 5-7 business days.

What we cannot accept

  1. Return requests after 48 hours of delivery
  2. Claims without unboxing video proof
  3. Issues caused by misuse, washing without following care instructions, or normal wear and tear
  4. Sizing issues - please refer to the size guide before ordering
  5. Color or design preferences after delivery

Cancellations

Orders can be cancelled within 90 mins of placement by writing to help@playmaking.club. After 90 mins, the order enters productiona and cannot be cancelled.

Need Help?

We are a small team that genuinely cares about getting your order right. If you're unsure about your size, fit, or andy product detail, message us before ordering - we'd much rather help you choose the right kit upfront than have a receive something that doesn't work.

Email: support@playmaking.club
Response time: Withing 24 hours, Mon-Sat